Refund policy

At CasaSpace, we take great care in packaging every order to ensure it reaches you safely. Please read our return and refund policy carefully before placing an order.

Final Sale Policy

All sales are final. Once an order has been placed and shipped, it cannot be returned or exchanged unless the item arrives damaged, defective, or you receive the wrong item.

By placing an order with CasaSpace, you acknowledge and agree to this Final Sale Policy.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• A complete unboxing video is mandatory for any claim.
• The video must begin before opening the sealed package.
• The shipping label and package must be clearly visible.
• The entire unboxing must be recorded in one continuous, unedited video.

Claims submitted without a complete unboxing video cannot be verified and therefore will not be eligible for a replacement or refund.

Replacements

We will provide a replacement if:

• The product arrives damaged during transit.
• You receive the wrong item.
• The product has a verified manufacturing defect.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Change of mind.
• Ordering the wrong product.
• Personal preference.
• Minor color variations due to screen settings.
• Normal wear and tear after use.

Refunds

Refunds will only be issued if:

• A replacement cannot be provided.
• We are unable to fulfill your order.

Approved refunds will be processed to the original payment method within 5–7 business days.

Order Cancellation

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.